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Essential information

  • Treatments can be booked either by email, calling your chosen spa direct or online at To guarantee your perfect time and date, please book well in advance.

  • Please arrive 15 minutes prior to your treatment time to guarantee that your treatment begins on
    time. This will allow you to be fully relaxed and have completed or updated your wellness questionnaire.

  • To confirm your treatments a 50% deposit is required on booking. In the event your treatment is cancelled within 48 hours the deposit is nonrefundable and non-transferable.

  • Full payment is required on bookings made 24 hours prior to the treatment start time. This is not refundable should you cancel your booking.

  • In an effort to provide a totally relaxed environment, we ask that you refrain from using your mobile phone in public areas in the spa.

  • A swimming costume is obligatory when using our thermal suite.

  • Underwear must be worn during treatments.

  • Consultation and aftercare advice are included in the treatment time.

  • For health and safety reasons, children under the age of 16 are not permitted in the thermal suite.

  • Child and teenage treatments are available; please ask at reception for more information.

  • On making your reservation, please advise us if you have any health concerns or if you may be pregnant so that we can guide you towards the best treatments.

  • If you would like us to create a bespoke treatment plan during your stay, private spa consultations are available free of charge by appointment.

  • We recommend you leave all valuables at home. We cannot be responsible for any missing items in the spa. Jewellery needs to be removed prior to treatments commencing.

  • All treatments are subject to availability. Please contact the spa directly before making your booking.

What to expect

Our professional spa team will be delighted to provide you with a tour of our spa facilities on your first visit. All treatments include a wellness consultation to fully understand your needs and to enhance your overall experience with us.


*Spa facilities may vary per hotel: please contact the spa direct for more information.